You schedule and confirm your vehicle's appointment directly with your dealership, mechanic, repair shop, inspection station, or other service provider. Once your appointment is confirmed, you book the appropriate Zrebo concierge service. Zrebo then handles the agreed pickup, transportation, timing, and return logistics.

You are responsible for ensuring the service provider is expecting your vehicle and for communicating directly with the service provider about the work being performed.

Yes. Zrebo can pick up your vehicle, transport it to your scheduled dealership appointment, and return it to you when the vehicle is ready.

You schedule and confirm the dealership appointment. Zrebo handles the transportation and vehicle handoff based on your selected concierge tier.

Yes. Zrebo can transport your vehicle to a scheduled appointment with a mechanic, independent repair shop, dealership, inspection station, or other eligible automotive service provider.

You are responsible for scheduling and confirming the appointment. Zrebo handles the transportation.

Yes. You are responsible for scheduling and confirming your appointment directly with the dealership, mechanic, repair shop, or other service provider.

Zrebo does not schedule, modify, cancel, or approve automotive service appointments unless a separate written agreement specifically states otherwise.

Depending on your selected concierge tier, Zrebo may also handle necessary communication with the service provider regarding vehicle arrival, pickup timing, service status, and return logistics.

Zrebo does not perform repairs, diagnose mechanical problems, approve repairs, negotiate repair prices, or control work performed by the dealership or repair facility.

Zrebo may communicate with your dealership or repair shop when necessary to facilitate vehicle pickup, drop-off, timing, service status, payment confirmation, and return.

The extent of communication depends on your selected concierge tier.

You remain responsible for all repair decisions, repair approvals, service authorizations, pricing decisions, and other decisions that require your approval unless your selected concierge tier specifically provides for pre-authorized instructions.

Zrebo does not negotiate repair prices or approve work outside the authorization you have provided.

No. Zrebo does not perform, diagnose, authorize, or manage automotive repairs.

You are responsible for deciding whether to approve repairs, maintenance, diagnostics, or additional work recommended by the service provider.

If your selected concierge tier includes pre-authorized rules, Zrebo may communicate within those specific rules. Any work outside those rules requires your approval.

No. Zrebo does not remain on-site while your vehicle is being diagnosed, repaired, maintained, or inspected.

Once your vehicle has been dropped off, the service provider is responsible for the vehicle while it is in the provider's possession.

Zrebo returns when the vehicle is ready according to your selected concierge tier and the agreed service arrangements.

Your concierge tier determines how communication and service-day logistics are handled.

Standard: You communicate directly with your service provider, approve all work, and notify Zrebo when your vehicle is ready for pickup.

Full: You receive service updates from your service provider and forward relevant messages, videos, or information to Zrebo. We help interpret timing and logistics and notify you when a decision or action is required from you.

Premium: You establish pre-authorized rules before your visit. Zrebo manages service-day communication, timing, and logistics within those rules. Any decision outside your pre-authorized instructions remains your responsibility.

Regardless of tier, Zrebo does not perform repairs or make automotive service decisions on your behalf.

YYes, subject to availability. You may request a tier upgrade or eligible add-on during your visit.

Additional services or tier upgrades must be accepted by Zrebo and may result in additional charges. Any additional Zrebo charges are due before completion of the added service.

Zrebo can pick up and return your vehicle at eligible locations within our service area, including your home, workplace, or another agreed location.

Your vehicle must be accessible and legally permitted to be operated on public roads.

Pickup and return to the same location are included with every standard concierge visit. If you need your vehicle returned to a different location, an Alternate Return Location add-on may apply.

No. You do not need to be present as long as you have provided the required key, access instructions, and any other information necessary for the service.

You may be present if you prefer.

No. Standard concierge visits include pickup, transportation to the scheduled appointment, and return.

Pickup-only service is not currently offered.

Yes. Return-Only is available when you have already delivered your vehicle to the service provider yourself and only need Zrebo to return it to you after the service is complete.

Annual members receive Return-Only according to the benefits of their membership plan.

Your vehicle must be ready and accessible within the agreed pickup or return window.

If the vehicle is not ready, inaccessible, or the service provider is unable to release it, Zrebo may need to reschedule the pickup or return. Additional charges may apply if the delay requires additional routing, waiting, or a separate trip.

No. Zrebo provides an agreed or estimated service window rather than a guaranteed exact arrival time unless a specific service explicitly states otherwise.

Traffic, weather, road conditions, vehicle availability, service-provider delays, prior assignments, and other circumstances outside Zrebo's reasonable control may affect timing.

Priority Return may be purchased when available for customers who need an earlier or specific return time.

No. Zrebo does not provide, deliver, return, or coordinate dealership or repair-shop loaner vehicles.

If your service provider requires you to exchange a loaner vehicle, you are responsible for handling that exchange directly with the service provider.

You are responsible for approving or declining repairs, maintenance, diagnostics, or additional work unless you have provided specific pre-authorized instructions through an eligible concierge tier.

Zrebo will not authorize work beyond the authority you have provided.

You pay the dealership, mechanic, repair shop, inspection station, or other service provider directly.

Zrebo does not collect payment for third-party automotive services and does not pay your repair or service invoice on your behalf.

Your vehicle must be paid for and authorized for release before Zrebo can return it to you. Zrebo may request confirmation from you or the service provider before pickup.

Zrebo services most standard passenger vehicles that can be safely and legally driven on public roads.

We do not service motorcycles, RVs, heavy-duty trucks, vehicles requiring specialized transport equipment, or vehicles that cannot be safely driven.

Vehicles must be properly registered and legally permitted to operate unless Zrebo has specifically agreed in advance to another transportation method.

Yes. Zrebo can transport eligible electric vehicles, including Tesla vehicles.

Charging is not included as part of Zrebo's transportation service.

Zrebo may service certain commercial-use vehicles when they are within standard passenger-vehicle dimensions and can be safely and legally driven using Zrebo's standard transportation service.

Zrebo does not service commercial vans, heavy-duty trucks, or other vehicles requiring specialized equipment.

If you are unsure whether your vehicle qualifies, contact Zrebo before booking.

Do not book a standard Zrebo transportation service for a vehicle that is inoperable, unsafe, or otherwise unsuitable to be driven.

Zrebo does not provide towing or specialized vehicle transport unless specifically agreed to in advance.

Same-day service may be available when Zrebo has an opening and your dealership or repair shop can accept your vehicle that day.

Same-day service is not guaranteed and depends on Zrebo availability, appointment timing, routing, and the service provider's availability.

Contact Zrebo before booking if you need same-day service.

Priority Return is an optional add-on that allows you to request an earlier return than the standard return window or request a specific return time during normal operating hours.

Priority Return is subject to Zrebo availability, routing, and the service provider releasing your vehicle on time.

Zrebo's standard operating hours are 7:00 AM–6:00 PM.

A pickup or return scheduled outside those hours is considered After-Hours and is subject to the applicable After-Hours fee and availability.

es. Multiple vehicles may be serviced, subject to scheduling and availability.

Each vehicle must have its own eligible service appointment. Multi-vehicle pricing or bundle discounts may apply when multiple vehicles are booked together.

Multi-Vehicle Bundles provide a one-time discount when multiple vehicles are booked together. They do not create an ongoing membership or recurring benefits.

Annual Memberships provide year-long benefits for your household, including discounted concierge pricing and other benefits based on the membership plan.

Bundles = one-time savings.

Memberships = ongoing benefits throughout the membership year.

You pay one annual membership fee and receive the benefits associated with your selected membership plan.

Eligible visits are billed at the applicable member rate, and membership benefits such as Return-Only service or other included services apply according to the specific membership plan.

Depending on availability, Zrebo may offer add-ons such as:

• Priority Return

• After-Hours Pickup/Return

• Alternate Return Location

• Fuel Top-Off

• Exterior Wash

• Interior Vacuum

Third-party services, such as fuel or a wash, are charged at the applicable third-party cost plus the Zrebo service fee shown at booking.

All add-ons are subject to routing, timing, and service-provider availability.

Yes, when available. An Alternate Return Location can be added when your vehicle needs to be returned somewhere different from its pickup location.

Additional stops or errands are not automatically included and must be specifically requested and accepted by Zrebo before they are performed.

Your Zrebo service fee and selected add-ons are collected according to the payment terms shown at booking and must generally be paid before your vehicle is picked up.

You pay your dealership, mechanic, repair shop, or other service provider directly for all automotive work.

Any additional Zrebo charges that are approved or incurred during the service will be disclosed and charged according to the applicable service terms.

Third-party costs, such as fuel or an eligible wash, may be passed through at the applicable cost with the Zrebo service fee disclosed for that add-on.

A 3% processing fee is added to credit card payments. The fee is intended to offset credit card processing costs and will not exceed Zrebo's actual processing costs.

Zrebo maintains commercial General Liability and Hired and Non-Owned Auto Liability insurance applicable to its operations.

This coverage is intended to address liability for covered claims involving third-party bodily injury or property damage arising from covered vehicle use. Insurance coverage is subject to the policy's terms, conditions, exclusions, limits, and applicable law.

Your own automobile insurance remains your responsibility to maintain. Zrebo does not determine how your personal policy will respond to a particular claim or establish insurance coverage or priority on behalf of your insurer.

Zrebo may document the vehicle's apparent condition before and after transportation.

Coverage for vehicle damage depends on the circumstances, applicable insurance policies, and applicable law. Zrebo does not accept responsibility for pre-existing damage, normal wear and tear, mechanical failure, road hazards, weather, third-party actions, or other conditions outside Zrebo's responsibility, except to the extent Zrebo is legally responsible for the loss.

If you believe damage occurred during a Zrebo service, notify Zrebo as soon as possible so the circumstances can be documented and reviewed.

Customers should remove valuables, fragile items, cash, electronics, important documents, hazardous materials, prohibited items, and other unnecessary personal property before pickup.

Zrebo is not responsible for loss or damage to personal property left in the vehicle except to the extent Zrebo is legally responsible for that loss or damage.

Zrebo does not inspect, diagnose, or repair mechanical conditions.

If a vehicle develops a mechanical problem, warning light, breakdown, or other condition that affects safe operation, Zrebo may stop or discontinue transportation and may require the vehicle to be serviced or transported by an appropriate third party.

Zrebo is not responsible for mechanical failures or conditions that were not caused by Zrebo's negligence or other conduct for which Zrebo is legally responsible.

Your vehicle must have any insurance and registration required by law and must be legally permitted to operate.

Zrebo may request documentation or confirmation when reasonably necessary to verify eligibility for service.

You are responsible for:

• Scheduling and confirming your automotive service appointment.

• Providing accurate vehicle, contact, appointment, pickup, and return information.

• Making sure your vehicle is available and accessible at the agreed pickup location.

• Providing the required keys and access instructions.

• Informing Zrebo of known conditions that could affect safe vehicle operation or transportation.

• Maintaining required vehicle insurance and registration.

• Removing valuables, fragile items, hazardous materials, and unnecessary personal property before pickup.

• Approving or declining repairs and other automotive work unless specific pre-authorized instructions apply to your selected concierge tier.

• Paying your dealership, mechanic, repair shop, or other service provider directly.

• Ensuring the vehicle is paid for and authorized for release before Zrebo's return pickup.

Zrebo is responsible for the transportation services it accepts and agrees to provide, including the agreed pickup, transportation, and return of your vehicle.

Depending on your selected concierge tier, Zrebo may also handle agreed service-day communication and logistics.

Zrebo does not control the dealership, mechanic, repair facility, repair work, diagnostic results, pricing, appointment availability, repair timeline, warranty decisions, or third-party service quality.

Notify Zrebo as soon as possible if your appointment changes.

Changes to appointment timing, cancellation, vehicle readiness, or service-provider availability may require Zrebo to adjust, reschedule, or cancel the transportation service.

Additional charges may apply when a change requires additional routing, waiting, or a separate trip.

Yes. Zrebo may decline, postpone, modify, reschedule, or cancel a service when the vehicle, location, requested service, or circumstances present a safety, legal, operational, or other reasonable risk.

Zrebo also does not guarantee availability of a particular date, time, location, or driver until the booking has been confirmed.

Zrebo is a vehicle transportation and concierge service. We do not:

• Perform mechanical repairs or maintenance.

• Diagnose vehicle problems.

• Authorize repairs on your behalf unless specifically permitted by your selected concierge tier and pre-authorized instructions.

• Negotiate repair prices.

• Pay dealership or repair-shop invoices.

• Provide dealership or repair-shop loaner vehicles.

• Deliver, return, or coordinate loaner vehicle exchanges.

• Provide towing or specialized transport unless separately agreed in advance.

• Remain on-site during diagnostics or repairs.

• Guarantee the work, pricing, timing, warranty coverage, or outcome of a third-party service provider.

Zrebo's responsibility is limited to the transportation and concierge services specifically agreed to for your booking.