Your Questions, Answered

  • Zrebo is a veteran‑owned vehicle concierge service. We pick up your car, manage your visit at your chosen shop, and return it when the work is complete. You stay focused on your day while we handle the driving, waiting, and coordination.

  • We support most maintenance and repair visits, including:

    • Oil changes

    • State inspections

    • Tire services

    • Dealership appointments

    • Diagnostic visits

    • Local mechanic visits

    • Warranty and recall work

    If your visit involves driving your vehicle to a shop, we can manage it.

  • No. We work with any shop you choose — dealerships, local mechanics, tire shops, inspection stations, and specialty shops.

  • No. As long as we have access to the keys (lockbox, concierge desk, leasing office, garage code, etc.), you do not need to present.

  • We offer three service tiers:

    Standard ($99) — Pickup, drop‑off, basic updates, and return delivery

    Full Visit Management ($149) Includes advisor communication and approval handling

    Premium Concierge ($249) — Priority pickup, multi‑stop concierge, extended wait coverage, and a fully hands‑off experience

  • Booking will open at launch. You’ll be able to choose your tier, enter your appointment details, and confirm your pickup window.

  • Your vehicle is handled by a vetted, insured driver. We use secure pickup protocols, real‑time updates, and documented handoff procedures to ensure safety at every step.

  • Yes — if you choose Full Visit Management or Premium Concierge. We handle advisor communication, approvals, and updates based on your instructions.

  • We currently serve Raleigh, Cary, Morrisville, and surrounding communities.

  • We are preparing for launch now. Booking, contact forms, and customer onboarding will open soon.

  • You pay Zrebo for the concierge service. You pay the shop directly for any maintenance or repair costs.

  • Same‑day availability depends on scheduling and shop appointment times. This will be shown at booking.

  • Yes. Multi‑stop concierge is included in the Premium tier.

  • We keep you updated. Extended wait‑time coverage is included in the Premium tier.

  • Yes. Zrebo carries full liability coverage for vehicle transport during your service appointment. Your vehicle remains covered under your own policy as well.

  • Yes. We handle EVs, including Tesla. Charging is not included.

  • No. For privacy and security, we do not request Tesla app access. We use physical keys or key cards only.

  • Heavily modified cars, vehicles needing major repairs - engine work, transmission issues, and non-drivable cars that won’t start, require towing, or are unsafe to operate.