How it Works

Your time is the most valuable thing you own.

Zrebo gives it back. You schedule your service appointment, and we handle the vehicle transportation to and from your dealership or repair shop.

Step 1 — You Schedule Your Appointment
You choose your dealership or repair shop and schedule your service directly with them. Zrebo does not schedule or manage shop appointments, so you remain in control of your service.

Step 2 — You Request Your Zrebo Concierge
After scheduling your appointment, choose your concierge tier and submit your Zrebo request online, or call us and we’ll gather your details for you. You’ll then complete the Client Service Agreement and provide your appointment information and communication preferences.

Step 3 — We Confirm Your Pickup
We review your request and confirm your pickup window based on your concierge tier, route, and availability. You’ll receive your Zrebo payment request before your concierge visit begins.

Step 4 — We Pick Up Your Vehicle
Your Zrebo concierge arrives within your confirmed pickup window, follows your access instructions, documents your vehicle’s condition, and transports it to your scheduled dealership or repair shop appointment.

Step 5 — Your Concierge Tier Determines Communication

Standard Concierge
The shop communicates with you directly. You approve any service work and notify Zrebo when your vehicle is ready for pickup.

Full Visit Concierge
You may forward advisor messages, videos, or walk-arounds to Zrebo. We summarize relevant information and notify you when something requires your attention or a decision. You or the shop may notify Zrebo when your vehicle is ready.

Premium Concierge
You establish pre-authorized approval rules for eligible service decisions. Zrebo can communicate with the shop within those instructions. Anything outside your pre-authorized boundaries is sent to you for a decision. You or the shop may notify Zrebo when your vehicle is ready.

Zrebo does not diagnose vehicle issues, recommend repairs, authorize service outside your instructions, or provide loaner delivery or return. Service decisions remain between you and your dealership or repair shop.

Step 6 — We Return Your Vehicle
Once your vehicle is ready, we pick it up from the dealership or repair shop and return it to your chosen location.

Standard Concierge
You notify Zrebo when the shop confirms your vehicle is ready for pickup.

Full & Premium Concierge
You or the shop may notify Zrebo when your vehicle is ready, and we handle the return.

Need Return-Only?
If you’ve already dropped off your vehicle yourself, you can request Return-Only Concierge for $59. Simply notify Zrebo when the shop confirms your vehicle is ready, and we’ll bring it back to you.

Zrebo does not deliver loaner vehicles or perform loaner exchanges.

What You Handle

• Schedule your dealership or repair shop appointment
• Provide your appointment details to Zrebo
• Complete the Client Service Agreement
• Pay Zrebo before your concierge visit
• Approve service work when required
• Pay your dealership or repair shop directly
• Provide pickup and return access
• Be present only if you choose
• Notify Zrebo when your vehicle is ready, when required by your concierge tier

What We Handle

• Confirm your Zrebo concierge request
• Confirm your pickup window
• Pick up your vehicle from the approved location
• Document your vehicle's condition at pickup
• Transport your vehicle to the scheduled service appointment
• Provide communication support based on your concierge tier
• Verifying that your invoice has been paid before pickup for return
• Return your vehicle to your chosen location
• Final vehicle condition documentation and closing update
• Return-Only Concierge for vehicles already dropped off
• One concierge fee — no additional Zrebo fee for the core service